Information for Patients

We will be open as normal!
Dental practices are a safe place to be. Our team are highly trained in infection control and we all work hard every day to ensure the safety of ourselves and our patients. 

We take pride in caring for our patients oral health. Your oral health is directly linked to the rest of your health, so it’s more important than ever to maintain a healthy mouth. 

Thank you so much to all of our patients for your continued support.

Prior to your appointment

Prior to attending your appointment, a member of our reception team will contact you by phone in advance of your scheduled appointment. It is important that we have an up to date phone number for you; if we are unable to contact you then this may result in your appointment being postponed. This phone call is vital for the safety of our patients and staff so that we can screen you prior to you attending.

You will be asked about your Covid19 status and whether you or any of your close contacts have displayed any symptoms associated with Covid19. We will confirm your appointment time and explain the procedure on arrival. 

We ask that you use the toilet and brush your teeth at home prior to your appointment. 

Arriving for your appointment

We ask that you arrive no sooner than 10 minutes before but in enough time for your appointment. Additional clinic time will be allocated to help us to run on time. If you are late for your appointment, we may not be able to see you. 

When you arrive, please phone us from outside or press the doorbell on the front of the porch to let us know that you are waiting. We are asking if you could wait outside if possible, either in your car or on the chairs provided.

Accompanying people will be asked to wait outside wherever possible. We ask that you do not bring excess baggage with you.

A member of the team will be at the door to assist your entry into the building. They will take your temperature using an infra-red thermometer. All of our team will be wearing PPE, don’t be alarmed, this is for our protection and yours, but it’s still the familiar Buckingham House team.

You will be asked to sanitise your hands upon entering the building and put on a mask or face covering before being accompanied to the surgery for your appointment.

During your appointment

You will be welcomed into the surgery by your dentist and nurse, they will be wearing full PPE, but it is still us underneath, it is just to ensure we all stay safe. The type of PPE worn may vary depending on the procedure we are performing. 

Many routine dental procedures generate aerosols which quickly spread around the room. Any procedure that doesn’t generate aerosols poses no additional risk and our already high standard of PPE and cross infection control measures are more than adequate to keep everyone safe.

If you require an aerosol generating procedure this will need to be done at a separate appointment. We will be booking any such procedures at the end of the morning or afternoon sessions to allow time for the surgery to be rested and cleaned down before the next appointment so please be aware there may be a longer wait before these appointments.

Following your appointment

You will be escorted back to reception to book future appointments and make payments. Please be aware of other patients and respect social distancing. 

Please note we are only accepting card payments at the moment. If you need to pay by cash, we ask that you bring the correct amount in a clear, sealed bag. If there are any outstanding payments these can be made over the phone by card.