Meet the Team

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Serving the community

Since 1919

Buckingham House is a large, well-established, dental practice in the centre of Great Malvern, overlooked by the Malvern Hills. The practice has been in existence since 1919 and has gradually grown in size over the years.

We have our own car park, as well as disabled access and baby changing facilities. The practice is fully computerised. We also have dental technicians on the premises, who make veneers, crowns bridges and dentures.

Practice Policy

Infection control is essential to the safety of our patients and every practice member receives training in practice systems for cross infection control. We have regular staff meetings to make suggestions for improving the care we give patients.

All dentists in the practice take part in continuing professional education, meeting the General Dental Councils requirements. All staff joining the practice receive full training to NVQ Level 3 in Dental Nursing.

At your first visit you can expect a thorough examination, including a soft tissue check and appropriate x-rays. From this information we should be able to discuss any treatment that may be necessary and provide you with an estimate of our fees.

If treatment is indicated we shall attempt to restore optimum dental health in as few well-planned appointments as possible, followed by a suggested future programme to maintain your dental health. This may include visits to one of our hygienists.

We like to ensure that we have happy patients, so if you have a complaint we have a practice complaints procedure to try and resolve the problem quickly.

General Dental Council

All of our dental professionals are registered with and regulated by the General Dental Council (GDC).

In September 2013, the GDC issued a document which sets out the standards of conduct, performance and ethics that govern dental professionals. The standards contain nine core principles which tell patients what they can expect from their dental team. These principles are listed below and tell you what you can expect from the team at Buckingham House Dental Surgery:

Put a patient’s interests first
Communicate with patients effectively
Obtain valid consent
Maintain and protect patients’ information
Have a clear and effective complaints procedure
Work with colleagues in a way that is in a patient’s best interest
Maintain, develop and work within our professional knowledge and skills
Raise concerns if patients are at risk
Make sure our personal behaviour maintains a patients’ confidence in us and the dental profession.

Facilities

We benefit from having two dental laboratories on-site, one of which is a ceramic studio (for crowns, bridges and veneers) and the other a prosthetics studio (for dentures, retainers and sports guards). This means that we are able to create your restorations entirely in-house, drastically reducing the amount of time you’ll be waiting for your new smile!

The practice is fully computerised, including a state-of-the-art OPG machine, which provides us with a digital alternative to X-rays. The OPG gives us high-definition, panoramic images of your teeth and mouth, allowing greater accuracy in diagnosis and also in creating restoration that will fit you precisely.

The practice is equipped with an award-winning decontamination room, which allows us to ensure that your treatment is conducted as safely as possible.

We have our own car park, as well as disabled access and baby changing facilities.

Our staff consists of five full-time dentists and three part-time hygienists/therapists as well as a practice manager who is a qualified dental nurse, four receptionists and nine dental nurses.